SABRETT HOT STUFF E-STORE RETURN POLICY

Sabrett.com is happy to unconditionally guarantee all its merchandise. If you are not satisfied with your purchase, you may return the item(s) for an exchange or refund to your credit card for the entire amount, less shipping charges, after the item(s) are received at the Sabrett.com warehouse.

Returns or exchanges may be made within thirty (30) days of delivery for a prompt exchange or refund. Sabrett.com will neither accept return nor credit customers if products are returned in the following conditions: stained, soiled, abused, torn, laundered, dirty, burned, or with any odor (cigarette or other). Items must be returned in saleable condition.

IMPORTANT: All returns require a Return Authorization Number

If you would like to exchange an item or get a refund, please send an e-mail to ecustomerservice@sabrett.com or call 1-888-468-3407 during regular business hours, Monday thru Friday from 9am to 5pm ET, to receive a Return Authorization Number (RA#). The RA# must be clearly marked on the return package. Packages without the RA# clearly visible on the package will be refused. The original packing slip must also be included with your returned merchandise.

Return shipping charges are the responsibility of the customer. For your own protection, Sabrett.com recommends using UPS or Insured USPS with tracking to return goods.

Send returns and exchanges to:

Sabrett Hot Stuff E-Store
787 E. 138th Street
Bronx, NY 10454

DAMAGED ITEMS

All merchandise must be inspected immediately. Damage claims must be made within seven (7) days of receipt. If you have a damaged item claim please contact Sabrett.com at ecustomerservice@sabrett.com or call 1-888-468-3407. Representatives will be glad to help you return the item for a replacement.

The RA# for damaged item(s) must be clearly marked on the return package. Packages without the RA# clearly visible on the package will be refused. The original packing slip must be included with your returned damaged merchandise.